By Sahid Fawaz

Finally, Walmart got the message: no one likes self-checkout machines.

Forbes reports:

"Walmart has given up replacing store cashiers with machines.

That’s according to a recent Bloomberg report, which reveals that the retail giant is getting rid of 'Mobile Scan & Go' technology, which allowed customers to ring up their own purchases.

Apparently, the technology didn’t work for Walmart's customers. 'It took Walmart almost a year to figure out what the rest of us already know: you can't convince customers to do the job of a cashier just because you don't want to pay for the work, especially when eliminating cashiers doesn't result in more convenient shopping,' says Making Change at Walmart (MCAW) director, Randy Parraz.

Meanwhile, the new technology hasn’t helped Walmart’s operating margins . . .

And it might have added to the retail giant’s customer satisfaction problem, which remains at record low levels recently.

Walmart’s American Customer Satisfaction Index (ACSI) score dropped a notch in 2017 from 2016 (from 72 to 71), placing the retail giant at the bottom of the list of department and discount retailers ranked, and a couple of notches below Sears."

For the rest of the story, visit Forbes here.

Comments   

0 #17 Karen Whitmire 2018-05-21 16:32
OK Get n Go and 7-11 used to be ok and quick for a soda, gallon of milk, etc. But they are outrageously priced. Walmart's idea was GREAT for small trips because they NEVER have enough cashiers. My theory, if you have three people in line, OPEN ANOTHER LINE. I do use the self checkout or scan and go, not to put others out of work but to keep my time frame intact. If I have an hour for lunch, run (drive) to Walmart, look for whatever I need, grab and STAND IN LINE, I could end up late from lunch because it seems some of the cashiers don't know how to scan. I can go to self check, run my products with the barcode, pay and go! If I have a really big order (rarely) I will go stand in line because I feel the self checkouts are for smaller number of items
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0 #16 Skippy 2018-05-21 06:01
:-* Good they never worked anyway. Always had to call someone over to complete the transaction. Also, need to do something about those 10 items or fewer lines. Have seen full grocery checkout at in lines waste of space!
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0 #15 James 2018-05-20 12:47
Good..hate self checkout or scan and go..they take food out of potential employees who actually need a job..I would rather wait 30 minutes.
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0 #14 James 2018-05-20 12:44
Good, I am glad... Hope this spreads all over the country..scan and go and self checkout are a terrible idea..people who need the money have been replaced by machines..no way..I do not approve, do not use them and never will. I would rather wait my 30 minutes in line than to use them. If if continues I will quit using Walmart entirely.
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+1 #13 Michelle 2018-05-20 07:54
I never use the new self checkouts. It's definitely taking away jobs.
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-1 #12 John Jones 2018-05-19 14:28
I always use the self-checkout when available. I hate waiting in line at Wal-Mart. I guess I'll be shopping elsewhere. :sad:
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-2 #11 Cathi 2018-05-18 19:31
I have anxiety and I love the self checkout. I can get in get my stuff and check out and be fine without having to stand in line and wait forever for the people in front of me. Too many times I have Almost passed out in the check out line. Don't get rid of them. Just open some registers for for the rest of the people. Please.
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-4 #10 Alana Miller 2018-05-18 15:29
I personally love self check out and always use it.
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+13 #9 Angie 2018-05-18 03:06
What bothers me is when I go to Wal-Mart before I go to work in the morning , not only are the self check-outs closed & they only have one cashier available. Wal-Mart sucks as far as Customer Service goes & I've heard they treat their employees poorly.
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-3 #8 Terry 2018-05-17 19:16
In addition two doing Walmart's work for them, they stop you on your way out the same way they do at Sam's Club. So they need to put up signs that say if you use these machines you were subject to being detained and searched prior to leaving the store. This is because the people who are supposed to be watching and paying attention don't do their job by watching and paying attention. Instead two or three of them gather up and joke and cut up and joke and have fun instead of doing their job.
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